I am Hayley, the Traffic Officer at Temple.
I started in the digital industry at Temple to assist with the admin of directing queries and client ‘traffic’, and to run Front Desk support. I met Brendan years’ ago, he was my neighbour at that stage, and in 2014 he asked me to join Temple to assist with Front Desk support. I have been with the company ever since.
In the Beginning
I never planned to work in the digital field, it is more like the digital industry chose me. I worked for many years as a PA at various companies in Pietermaritzburg and Joburg, and then contracted to a Golf company in Johannesburg. Here I learnt Adobe Illustrator to assist with doing their logos and graphics for golfing apparel. I found it was something that I really enjoyed, and I realised I had some ‘graphics’ in me. I also enjoy photography, especially wildlife, animals just getting on with their daily lives; and various sports, without people knowing I’m watching them and looking for the best action shot.
Since starting at Temple, I have learnt WordPress and am now able to assist more with some of the changes requested by our clients, as well as learning Campaign Monitor which we use to design and disseminate newsletter campaigns.
Skills needed for Traffic Management
The skills needed in a position like mine incorporate the three P’s – People, patience and perseverance.
The skillset needed is an understanding of specialised software, i.e. Teamwork Desk and Teamwork Projects. Being familiar with how websites function and are linked between pages and forms/email links is important, as well as being organised and having a system to follow up on so that Desk tickets are checked regularly. Using these systems are important to make sure clients’ requests are completed at a high standard and as quickly as possible.
My day is busy and fragmented; every day is different. I deal with many clients and websites in one day, with creating tasks from clients’ emails, following up with developers on progress with tasks, assisting with email and hosting issues and purchasing of new domains. In addition to this, I am involved in checking website changes and doing website Quality Assurance testing (including checking spelling/grammar, content and links, testing on desktop and mobile devices, etc).
Working at Temple, I enjoy getting to know our clients and their needs, and I aim to give each client the best service possible with their websites. I enjoy the challenge of dealing with many different tasks and ensuring that the processes flow smoothly to accomplish the end product. I pay great attention to detail, and am known for my ‘beady eye’ when it comes to the quality and standard of our work.
If you want to find out what more Temple can do for your marketing or web design, why not get in touch with us here.